Can you be the product owner and scrum master or product owner and developer at the same time when you're building Dynamics 365 or Power Platform applications?

00:00 Can you be the product owner and scrum master or developer?
00:39 Why I don't recommend product owner combo roles
02:33 Tension betw…

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If you're a Microsoft partner, is it a good idea to include your customer's developers in your Scrum team? Will it increase your velocity or drag it down? What if your customer insists on a joint development team?

00:00 Can a Microsoft partner's scrum team work with customer's developers?
00:45 St…

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Familiar with the fundamentals of sprint planning but want to learn how to apply proven practices to your Dynamics 365 or Power Platform team's sprint planning events?

0:00 Get ready for sprint planning
2:00 Agree your definition of ready
3:36 How to determine your team's capacity this sprint

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Dan Foster asks, "Have you found much benefit from your being a scrum master? If so, how did you get that training?" Thanks to Dan for posing the question. Watch to the end for the special offer.

0:00 Have you benefited from being a scrum master?
0:37 My first Scrum project
03:04 Benefits I've enj…

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G'day, I'm Neil Benson, welcome to the Customery Academy channel. My mission is to help Microsoft customers and partners like you build amazing, agile Dynamics 365 and Power Platform applications that everyone one loves.

You can join my free mini-course at:
You c…

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Should we assign items to our developers during sprint planning?

Some of my scrum teams building Dynamics 365 and Power Platform applications assign sprint backlog items to a named developer during the sprint planning event. Is that a good idea or not?

That’s the question we’re going to be answer…

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Nov. 7, 2021

Customery Academy

G'day, I'm Neil Benson, welcome to the Customery Academy channel. My mission is to help Microsoft customers and partners like you build amazing, agile Dynamics 365 and Power Platform applications that everyone one loves.

In 2008, my project sponsor Debbie rejected my requirements specification be…

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Here's my 8-step formula for working with your Microsoft customer's product owner to build a user story map that will help you propose a compelling price for your project to build a Dynamics 365 or Power Platform application.

Find out more at Customery Academy:

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Aug. 13, 2021

The Product Owner

Neil introduces the role of the Product Owner in Dynamics 365 projects, including:

• The primary responsibility of the Product Owner
• Five ways the Product Owner manages the Product Backlog
• Characteristics of great Product Owners
• How a Product Owner spends their time
• How to use Proxy Produc…

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We need to specify requirements upfront because it's hard to make changes later and we need to know the big picture so we can design the best application. Tommy Boisvert, a CRM business analyst from Montreal, has some doubts about adopting an agile approach for building business apps.

Tommy's a st…

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Aug. 11, 2021

The Scrum Framework

Neil and Dermot introduce the Scrum framework’s events, roles, deliverables and the Scrum theory.

We cover:
• Sprints, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective events
• Product Owner, Scrum Master and Development Team roles
• Product Backlog, …

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Aug. 11, 2021

Origin Stories

This is the premiere episode of Amazing Applications with Neil Benson and Dermot Ryan. If you have heard of Scrum or would like to use it in one of your Microsoft Dynamics 365 projects, you’re in the right spot.

• What is Agile?
• What is Scrum?
• Using Scrum for packaged software vs custom develo…

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If you're wondering how much time the product owner or subject matter experts spend each sprint building Power Platform tor Dynamics 365 apps, watch this video to find out. Then join my Agile Foundations for Microsoft Business Apps course:

00:00 Start
00:58 Diana…

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Is there a difference between showcases and sprint reviews for Scrum teams building Dynamics 365 or Power Platform applications? I think there is. This video includes a preview from my Scrum for Microsoft Business Apps online course at

0:00 Start
0:20 Candidates keep c…

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Learn three new ways of estimating complex Microsoft Dynamics 365 and Power Apps applications using #FastEstimates (epic user stories, planning poker, user story maps, and estimated velocity) or #FasterEstimates (epic user stories, affinity estimation, user story maps, and estimated velocity) or #N…

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What can Harry Potter teach us about the relative estimation of Microsoft Business Applications? My son, Jensen, has just finished reading his first Harry Potter book and drops in to explain relative estimation.

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What is behaviour-driven development (BDD) and how can we use it to improve the quality of our Microsoft Dynamics 365 and Power Platform apps? Join my free Agile Foundations mini-course:

-- Behavioural test is an acceptance test written in plain language that use…

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Here are the top 10 benefits for Microsoft customers or partners building Dynamics 365, Power Apps, Power Virtual Agents, Power Automate or Power BI apps.
1. Better business software
2. Faster release cadence
3. Higher return on investment
4. Greater user satisfaction
5. More visibility and confide…

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The two most popular Scrum training and certification bodies are Scrum Alliance and Find out which certification I recommend for Microsoft Business Apps professionals, and discover my tips for passing the certification assessment. This video is an excerpt from my online course, Scrum for…

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Is Scrum the perfect approach for every Microsoft Business Application? No! Many, but not all, Dynamics 365, Power Apps, and Power BI applications benefit from a Scrum approach. Find out in this video when to use Scrum and when to adopt an alternative approach.

Take my free Agile Foundations for …

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A special g'day message to the new Belfast Power Platform User group in my homeland. I wish I could be there to join your inaugural meetup, but I can't understand your strange accents any more, so I sent this message instead.

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Oct. 29, 2019

Scrum Theory

My Scrum for Microsoft Business Apps course kicks off by explaining the theory that underpins Scrum, and its pillars core values. Understanding and embracing these principles is key difference between 'doing agile' and 'being agile'.

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Oct. 25, 2019

Estimating bugs in Scrum

When we're implementing Microsoft Business Applications using Scrum, how should we handle bugs? When should we estimate them? When should we fix them? In this video, I describe the two common practices for dealing with defects: Bug Estimators and Bug Zappers. Find out which practice I recommend for…

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Oct. 9, 2019

Definition of Next

A Definition of Next for your Scrum team implementing Microsoft Dynamics 365, PowerApps, PowerBI or Flow can guide them what to work on next when they've completed working on a product backlog item. Visit to download my Definition of Next checklist and use it to inspire you…

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