Customer Story Episodes

#125. In this episode of Amazing Applications, Emil Hovgaard and Sheelan Bhana of EY Nordic Tech Hub share the story behind EY's PowerPost application and how it has made the General Ledger posting process easier and faster for the EY organization. Emil’s background and his role at the EY organization Sheelan’s background and his role at the EY organization Emil’s favorite Microsoft application Sheelan’s favorite Microsoft application What Emil did during his time in the EY strategy team in Aust...

121. What's it like trying to manage 10 Microsoft 365 tenants with hundreds of environments, apps and citizen developers. Rene Modery, Power Platform Technical Lead shares his journey at global advertising company, WPP. Managing ten Microsoft 365 tenants for a global company with hundreds of subsidiaries. Power Platform environment policies and other guard rails to help makers. How do you know what apps have already been built and what problems have already been solved within a large organisatio...

#113. Vivian Voss joins me to discuss her upcoming Scottish Summit session, From the Basement to the Cloud - Your Journey from CRM on-premises to Dynamics 365 CE . Register today for Scottish Summit . Congratulations to Yacob Shenkute from Power Platform School for achieving his Scrum.org PSM1 certification . Resources Vivian Voss on LinkedIn Vivian Voss on Twitter Vivian's blog Customer Experience Platform user group I've just registered for Microsoft Power Platform Conference in Las Vegas from...

#109. In this special episode, I'm interviewed by Dani Kahil about my experience delivering an enterprise CRM project at RACQ (the Royal Automobile Club of Queensland). RACQ is a membership organisation serving two million people in Queensland with roadside assistance, insurance and banking services. In 2018, they set out to replace two legacy systems with Dynamics 365 Customer Service and Apttus and I had the pleasure of leading their Dynamics 365 delivery team. Resources Dani Kahil's website D...

#92. Join me with Gail Mercer-MacKay, the founder and CEO of Mercer-MacKay. They have a unique position in the Microsoft ecosystem: they help Microsoft partners clarify their marketing message and produce compelling digital content that inspires Microsoft customers to take action. Our discussion covers: Why Mercer-MacKay decided to Deploy Microsoft business applications internally. Gail's perspective on choosing a Microsoft business applications partner. The process of building the Minimal Viabl...

#88. Join me with Brendan Eger, an Associate Director of Information Systems and Analytics at Partners In Health in New Orleans, Louisiana, United States. Brendan's story is a fascinating journey of a small, bootstrapped team adopting the Power Platform. Our discussion covers: Knowledge sharing within teams - invest in team members in a semi-formal structured environment, sharing what they've just learned with their coworkers. Overcoming the end-user learning curve moving from Excel to Power BI...

#84. Join me with Britt Damkjaer, customer excellence and change management coach and the founder of bd relations in Copenhagen, Denmark as we discuss change management and business applications and other insights from her experience as a product owner and coach. I like how Britt is expanding our minds to thinking not just about our users, but also our end customers and the impact that our business applications are going to have on the customer experience, too. Our discussion covers: The signifi...

#75. Join me with Haniel Croitoru, Associate Director of Protiviti, a Technology Consulting solutions provider in Toronto, Canada. Haniel shares a story about one of his power platform projects for a not-for-profit client and shares the lessons learned about multi-language deployments, implementation approach, executive sponsorship, and change in user adoption. Our discussion covers: The importance of strong project sponsorship in projects that drive a lot of organisational change. Refining kno...

#71. Daniel Kerridge says, "I'm the only developer in my team so I just wondered if there's a special version of Scrum that works in that scenario." There are three sets of accountabilities in the scrum team: the product owner, the scrum master and developers. But how many developers do you need? In the previous version of the Scrum Guide, the recommended minimum number of developers to have a cross-functional team was three. But that minimum was removed from the 2020 Scrum Guide. Guy's & St. Th...

#43. EY Kalman , also known as the CRM Ninja, joins me in this episode of Amazing Apps to reveal the critical factors behind the success of his Dynamics CRM project at Orbis Investments. Listen in as he reveals his critical success factors on this project. Resources EY Kalman on LinkedIn TheCRMNinja on Twitter TheCRM.Ninja website TheCRMNinja on YouTube Orbis Investments website Winning Agile Projects Winning Agile Projects is a five-week program for 10 partner professionals involved in Dynamics...

#26. Dan Barber , from the Customery Crew, wanted to know what it would be like inside some of Neil’s scrum events. In Scrum Dynamics 26, Neil walks Dan through one of his recent ten-day sprints day-by-day from sprint planning on Monday morning to the sprint review two weeks later. Here’s how it went… Day One. Sprint planning is at 3pm for two hours on Monday afternoon. We finalise the sprint goal, determine and determine the sprint backlog. On Tuesday morning, we start work on any stories carri...