Customer Story Episodes

CRM Customer Story Dynamics 365

From the Basement to the Cloud with Vivian Voss

April 4, 2022

#113. Vivian Voss joins me to discuss her upcoming Scottish Summit session, From the Basement to the Cloud - Your Journey from CRM on-premises to Dynamics 365 CE . Register today for Scottish Summit . Congratulations to Yaco…

Guest: Vivian Voss
Customer Story

Enterprise CRM with scaled Scrum at RACQ

Jan. 24, 2022

#109. In this special episode, I'm interviewed by Dani Kahil about my experience delivering an enterprise CRM project at RACQ (the Royal Automobile Club of Queensland). RACQ is a membership organisation serving two million p…

Guest: Dani Kahil
Customer Story

Apps for Winning Awards with Gail Mercer-MacKay, Mercer MacKay Solutions

June 21, 2021

#92. Join me with Gail Mercer-MacKay, the founder and CEO of Mercer-MacKay. They have a unique position in the Microsoft ecosystem: they help Microsoft partners clarify their marketing message and produce compelling digital …

Customer Story Power Platform

Adopting the Power Platform with Brendan Eger, Partners in Health

May 25, 2021

#88. Join me with Brendan Eger, an Associate Director of Information Systems and Analytics at Partners In Health in New Orleans, Louisiana, United States. Brendan's story is a fascinating journey of a small, bootstrapped te…

Guest: Brendan Eger
Change Management Customer Story Product Owner

3 Big Lessons in Change Management with Britt Damkjaer

April 26, 2021

#84. Join me with Britt Damkjaer, customer excellence and change management coach and the founder of bd relations in Copenhagen, Denmark as we discuss change management and business applications and other insights from her e…

Customer Story Partner Story Power Apps User Adoption

Building Power Platform Applications for a Church with Haniel Croitoru, Protiviti

March 8, 2021

#75. Join me with Haniel Croitoru, Associate Director of Protiviti, a Technology Consulting solutions provider in Toronto, Canada. Haniel shares a story about one of his power platform projects for a not-for-profit client a…

Customer Story Developers Q&A Scrum Team

Can a Scrum Team Have Just One Developer?

Feb. 8, 2021

#71. Daniel Kerridge says, "I'm the only developer in my team so I just wondered if there's a special version of Scrum that works in that scenario." There are three sets of accountabilities in the scrum team: the product own…

Customer Story

CRM Success at Orbis Investments with EY Kalman

Jan. 21, 2020

#43. EY Kalman , also known as the CRM Ninja, joins me in this episode of Amazing Apps to reveal the critical factors behind the success of his Dynamics CRM project at Orbis Investments. Listen in as he reveals his critical …

Guest: EY Kalman
Customer Story Sprint

Timeline of a 2-week Sprint

April 22, 2019

#26. Dan Barber , from the Customery Crew, wanted to know what it would be like inside some of Neil’s scrum events. In Scrum Dynamics 26, Neil walks Dan through one of his recent ten-day sprints day-by-day from sprint planni…